Shipping - Returns - Taxes - Legal 

Shipping

Shipping address:
We ship to the Shipping Address entered by the customer into the Diaper Sewing Supplies shopping cart. In our experience, addresses in Paypal are sometimes incorrect or outdated.

How soon will my order be mailed out?
Orders that do not contain fabric will ship the following business day. Orders with fabric will ship the following one to two business days. Orders shipping by First Class International or UPS may take an additional day or two to go out, and wholesale rolls may take up to 10 days for processing.

You will receive an email that your order has shipped. Sometimes email filters block the shipping emails, so check your junk mail folder.

Please note we are a family business with three young children; shipping times are a goal, not a guarantee.

How much will the shipping cost?
Our system pulls the actual cost of shipping, based on the total weight of the items in your cart and your location. We charge only what it costs to ship your order to you, and do not make money on shipping.

The way to figure out the shipping cost out is to put items in your cart. View the shopping cart and click on the "Estimate Shipping & Tax" link.

You should be offered a choice of shipping methods: USPS first class shipping (if your order is under 13 ounces within USA), USPS Parcel Shipping, USPS Priority shipping, and UPS Ground. We prefer to ship USPS. If you select UPS Ground there will likely be a delay in getting your package out; UPS requires us to pack in a cardboard box rather than a polymailer; we do re-use boxes for this.

Insurance
Shipping is FOB our location in Saint Louis, MO. We are not responsible for loss or damage by the shipping company. It is the customer's responsibility to request insurance, if desired, and to pay the additional invoice for the insurance coverage.

Roll Shipping
The UPS Ground shipping option is required for rolls of fabric in our Wholesale department.

Do you ship outside the US?
Yes, we ship worldwide! You can calculate your international shipping charge the same way as described above, by putting items in your cart and choosing "Estimate Shipping."

We offer First Class International Parcel shipping to save you money. This method is only available for items with a total shipping weight under 4 pounds. If the items in your order are heavier than 4 pounds, then Priority will be the only shipping option.

Please be aware that First Class International Parcel shipping has no tracking. It generally takes about two weeks for Parcels to arrive; however, customs can delay and it may take up to four weeks to arrive. We have even had parcels take six weeks!

If you need your order faster choose International Priority shipping.

Returns

What if I have a problem with my order?
Diaper Sewing Supplies sells only first quality supplies (except for Sale items). If your order is not all that you expected, please contact us!

Can I return it?
Our fabric and supplies are first quality and we believe you will be pleased. If there is a flaw that we over looked, or a problem with your order, we will take care of it. If the reason for return is not due to our error, due to the fact that fabric and elastic yardage is cut to customer specification, it may be returned ONLY if uncut and unwashed, clean and free of odors, and subject to a 25% restocking fee. Send the package to: Diaper Sewing Supplies, 2874 Foxfire Dr, Saint Louis MO 63129. The item must be received by Diaper Sewing Supplies in new, unwashed condition.

What is your shipping policy for returns and exchanges?
The customer is responsible for return shipping. In the case of an exchange, it is simpler to do a new transaction for the new item. We do not cover returns and exchanges because we try to keep our prices, including shipping charges, as low as possible. We would have to mark up our products or add a handling fee to fund a "free" returns service.

Taxes

Do you charge sales tax?
There are no sales taxes charged, except for residents of Missouri.

I live outside the US, will I be charged an import duty on my order?
Foreign country duties, if any, would be assessed by your home country. Usually our items are low value enough not to trigger duty.

Legal Stuff

Diaper Sewing Supplies reserves the right to refuse any order.

Diaper Sewing Supplies will not sell or disclose your personal information to any other business or individual. We respect your privacy.

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