Returns and Policies
Please inspect your order upon receipt. Please examine your order upon receiving it. If any item is missing, incorrect, or you find a flaw that we overlooked please contact us within seven (7) days. After 30 days of receipt, the order is considered satisfactory and complete.
Can I return it?
Our fabric and supplies are first quality. However, if there is a problem with your order or you simply wish to return the fabric, contact us within 30 days of receipt to receive a return authorization. Refunds will be made to the original method of payment. Diaper Sewing Supplies assumes no liability for time spent sewing or the cost of other supplies used.
Returns are subject to a 25% restocking fee. Returned fabric must be uncut, unwashed, clean and free of odors.
If there is a flaw we overlooked, the refund is limited to the purchase price of the flawed item. If a flawed item is not returned, any refund or store credit will reflect the unusable portion of the fabric. Fabric sold as seconds may not be returned and is already discounted to reflect a flaw.
All returns must be authorized and completed within 30 days of receipt. Once you receive your return authorization, send the package to: Diaper Sewing Supplies, 2275 Cassens Dr, Suite 107, Fenton, MO 63026. Enclose a copy of your packing slip or include your name and order number.
What is your shipping policy for returns and exchanges?
The customer is responsible for return shipping. We do not exchange items; please place a new order for the new item.
Can I change my order?
If you call or email us quickly after you place your order, we will do our best to accomodate your request. We process orders fast, so we cannot guarantee we will be able to make changes if your order is already cut or packed. Our official policy is: once an order is placed it cannot be changed, cancelled, added to, or combined with other orders. Nearly every item in the store is custom cut just for you. This takes very efficient order processing to do in a timely manner.
What if I forgot my free item?
If you forget your free item send an email to service @ diapersewingsupplies.com [remove spaces] with your order number included. If it is not too late, we will try to add it. No guarantees! (The policy for the free item is that it must be added to the order before checkout.)
What if we forgot to include the free item you added to your cart with your shipment?
While every attempt is made to be sure your free gift is included in your package, human error on our part does occasionally occur. In the event that the free gift is missing from your package, we would be happy to add it to a future order, but we are not able to send it out on its own to you. We hope you understand that as a small business, we need to watch our costs carefully so that we can continue to provide you with great fabrics at great prices well into the future. Thanks for your business!
TaxesDo you charge sales tax?
There are no sales taxes charged, except for residents of Missouri. If you are tax-exempt, provide your tax number at checkout and we will refund your Missouri sales tax.
I live outside the US, will I be charged an import duty on my order?
Foreign country duties, if any, would be assessed by your home country. We do not mark packages as "gift" or lower the valuation. Customers are responsible for any duties or import charges assessed by their country.
Diaper Sewing Supplies reserves the right to refuse any order.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Diaper Sewing Supplies collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Diaper Sewing Supplies
2275 Cassens Dr STE 107